Shipping
SHIPPING COSTS:
Express (AusPost tracking): $29.95 (includes return shipping)
Shipping details are entered at checkout.
COLLECTION (LAMBTON):
- Make a booking to collect from our Lambton Store on the first day of your rental period.
- Make a booking to return to our Lambton Store on or before the last day of your rental period.
Details
We ship our garments anywhere in Australia.
Dry cleaning is included in the price of your garment hire and a paid return parcel will be included.
RETURNS
Return Address: 5 Craven Close, Maryland NSW 2287
- There is a paid return parcel in your postage for your convenience.
- Pop your garment into the bag (without cleaning it), take to your local post office and submit over the counter (please don’t drop in a red mailbox). You will receive a submission receipt, please send us an image of this to avoid any late fees due to AusPost delays.
- Damages during your wear? Please send us images of what has happened immediately. If they’re small unnoticeable marks or tears that can be repaired, you won’t be charged. However, if there are stains or damages that prevent the garment from being hired in future you will be required to pay for the garment or replace at current market value.
- Lost parcel? If you have submitted over the counter at the Post Office and sent us your receipt and tracking details as mentioned above you will be free of liability for replacement. However if instructions have not been followed and the parcel has gone missing or not recieved back by us you will be liable for replacement of the garment.
FAQs
How do I avoid late fees if my shipping is delayed? When you give the return parcel to Australia post they will give you a receipt to confirm the parcel has been submitted. Send us a copy of this so if there are any postage delays you won’t receive any late fees.
I live in a remote area and I want to hire a dress last minute, can I still order it to be delivered? We will normally require 4 business days’ notice for a garment that needs to be delivered. Please email us if you have left it too late and we will make it work for you if we can.